Finroa

Finroa 
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Terms of Service

Effective date: January 14, 2025

Welcome to Finroa (“Finroa”, “we”, “us”, “our”). These Terms of Service (the “Terms”) govern your access to and use of Finroa’s software‑as‑a‑service platform (the “Service”) and the NFC keychains and related materials we provide (the “Hardware”). By creating an account, clicking “I agree,” or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company (a “Restaurant” or “Customer”), you represent that you have authority to bind that entity. Business use only (B2B).

1) The Service (What Finroa Does)

Finroa enables restaurants to:

  • Collect guest emails and facilitate Google review flows via NFC keychains and a hosted capture page;

  • Run automated follow‑up email marketing to drive repeat visits; and

  • Validate offer redemptions (via QR codes) and track campaign performance/ROI in a dashboard.

No POS integration is required. Staff can validate offer redemptions using any internet‑connected smartphone or tablet with a camera.
We may update or modify features from time to time; material changes will be communicated as described in section 14.

2) Accounts & Eligibility

    • Provide accurate business information and keep it current.

    • You are responsible for all actions under your account, including those of your employees and agents.

    Use the Service only for lawful business purposes and in compliance with these Terms and platform rules (e.g., Google Business Profile policies).

3) Plans, Subscriptions, Billing via Stripe; Pricing Changes

  • Subscription. Monthly, auto‑renewing subscription at the price shown at checkout or on our Pricing page.

  • Billing. Payments are processed by Stripe. You authorize Finroa and Stripe to charge your payment method for recurring fees, taxes, and any add‑ons (e.g., extra keychains).

  • Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes and duties.

  • Promotions & pricing changes. We may offer promotional or discounted pricing for a period; at the end of the promotion, pricing automatically reverts to the then‑current standard price (this reversion is not a price increase). We may change standard prices prospectively; we will notify you before the next billing cycle when changes apply to your plan.

Refunds. Unless stated otherwise in a written agreement, all subscription fees are non‑refundable and all sales are final.

4) Hardware (NFC Keychains), Shipping & Risk of Loss

  • Provisioning. Keychains are pre‑configured to your unique Finroa capture/review page. Hardware may be disabled if associated accounts are terminated or used in violation of these Terms.

  • Quantity. Recommended: one keychain per front‑of‑house staffer, plus 1–2 spares.

  • Shipping. Typical handling 1–3 business days; estimated delivery 4–7 business days (US). Title and risk of loss pass upon delivery to the carrier.

  • Damage/loss. If products are damaged, defective, or lost in transit, notify us within 14 days of delivery estimate with photo evidence and order details; we will replace the defective/damaged/lost items at no cost.

  • Returns. Except for the above defect/damage handling, Hardware sales are final (no returns or refunds).

  • Care. Service‑grade, sanitize‑safe; misuse or excessive wear is not covered.

5) Restaurant Responsibilities (Compliance & Proper Use)

You agree to:

 

(a) Review compliance.

  • Ask all guests for reviews without conditioning the request or any perk on a specific rating.

  • No review gating.

  • Comply with Google Business Profile and other platform policies.

(b) Staff use & scripts.

  • Present the NFC keychain at the right moment (e.g., after plates are finished, before payment).

  • Validate offer redemptions at the register by scanning the QR and entering the customer email and paid amount accurately.

(c) Lawful use.

  • No misuse: fraud, fake reviews, scraping, reverse engineering, or unauthorized security testing.

6) Email Sending, Deliverability & List Management (Platform‑Controlled)

  • Platform‑controlled sending. Finroa configures and controls the email infrastructure (authentication, throttling, warm‑up, cadence defaults) to protect deliverability and performance. Customers do not control these technical parameters.

  • Deliverability measures. We may limit, throttle, delay, or pause sending to maintain inbox placement and sender reputation.

  • Automatic suppression of inactives. To protect inbox placement, Finroa may suppress or remove contacts who have not opened emails for a defined period (e.g., several weeks/months), as well as hard bounces, repeated soft bounces, and spam‑complaint addresses.

  • Compliance headers. All emails include legally required identification and unsubscribe links; these may not be removed or altered.

Content & offers. You remain responsible for the content of offers/promotions, legality of discounts, and honoring redemptions.

7) Data, Privacy, Retention & Security

  • Roles. For guest data you load or collect through the Service, you are the data controller; Finroa acts as processor/service provider.

  • Ownership. You own your guest data. Export anytime (CSV). Finroa does not sell guest data.

  • Retention. We retain account and guest data for as long as your account is active and as long as we operate the Service, and as necessary to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as permitted by law and by our Privacy Policy.

  • Privacy Policy. Our Privacy Policy describes what we collect (Restaurants: first/last name, phone, business name/address, Google Place ID, website; Guests: first name, email, phone optional), why, and how we process it.

  • Security. TLS in transit, role‑based access, audit logs, tokenized links, and reasonable technical/organizational measures appropriate to risk.

DPA. A Data Processing Addendum is available upon request.

8) Intellectual Property

  • The Service, site, software, designs, text, graphics, logos, and trademarks are owned by Finroa and/or its licensors and protected by IP laws. All rights reserved.

  • Site production credit: site built and edited by JR Web Concept on WordPress.

  • License: non‑exclusive, non‑transferable right to access and use the Service during your subscription. No copying, modifying, redistributing, or creating derivative works.

  • Feedback/suggestions may be used by Finroa without restriction or compensation.

9) Third‑Party Services & Platforms

The Service may reference third‑party platforms (e.g., Google). Finroa is not affiliated with Google LLC. “Google” and related marks are trademarks of Google LLC. Your use of third‑party platforms is governed by their terms and policies.

10) Term, Cancellation & Suspension

  • Term. Your subscription starts on signup and auto‑renews monthly until canceled.

  • Cancellation. Cancel anytime in your account; cancellation is effective at the end of the current billing period. Fees already paid are non‑refundable.

  • Suspension/termination by us. We may suspend or terminate immediately for violations, including review‑gating, abuse, unlawful acts, deliverability threats, or security risks.

Effect. Upon termination, access ends. We may retain certain data as required by law or for legitimate business purposes.

11) Warranties & Disclaimers

  • You represent you have rights to use your business information and to contact guests as required for the Service.

  • THE SERVICE AND HARDWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FINROA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

  • We do not warrant uninterrupted or error‑free operation, specific inbox placement, or specific search‑ranking outcomes. Local ranking and deliverability depend on factors outside our control.

12) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FINROA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
 OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO FINROA IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.


Some jurisdictions do not allow certain limitations; the above apply to the fullest extent permitted.

13) Indemnification

You will indemnify, defend, and hold harmless Finroa, its affiliates, and their officers, directors, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your content or data; (b) your use of the Service; (c) your violation of these Terms or applicable law; or (d) your interactions with guests (including review practices and marketing consent).

14) Changes to the Service or Terms

We may modify the Service or these Terms to improve functionality, comply with law, or for other legitimate reasons. If we make material changes, we will provide notice (e.g., email or in‑app). By continuing to use the Service after the effective date, you accept the changes.

15) Governing Law & Venue (United States)

These Terms are governed by the laws of the State of Delaware (USA), without regard to conflict‑of‑laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute not subject to arbitration (if any). Notwithstanding the foregoing, we may seek injunctive relief in any jurisdiction to protect our IP or the security of the Service.

16) Miscellaneous

  • Entire Agreement. These Terms, together with any Order, the Privacy Policy, Shipping Policy, Returns/Refunds Policy, and any DPA, constitute the entire agreement.

  • Assignment. You may not assign without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

  • Notices. Legal notices to Finroa: contact@finroa.com and our registered address.

  • Severability. If any provision is unenforceable, the remainder remains in effect.

  • No waiver. Failure to enforce a right is not a waiver.

  • No affiliation. Not affiliated with Google LLC. “Google” and related marks are trademarks of Google LLC.

17) Contact & Company Info

Finroa — French sole proprietorship (SIRET 91303324700028).
Contact: contact@finroa.com (we aim to respond within 1 business day).

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