Finroa

Shipping Policy

Effective date: January 14, 2025

1) What we ship

This policy covers shipments of Finroa NFC keychains and related materials (the “Hardware”) ordered by restaurants using our service.

2) Processing times

Handling time: typically 1–3 business days (Mon–Fri, excluding holidays).
Orders placed after our daily cut-off or on weekends/holidays are processed the next business day.

If an item is on backorder or requires additional configuration, we will notify you by email with an updated ship date.

3) Shipping methods & transit times

International transit: typically 4–7 business days after hand-off to the carrier.
Carriers and service levels may vary by destination. Tracking details are provided once the order ships.
Delivery timelines are estimates and may be affected by carrier delays, weather, peak seasons, or force-majeure events.

We may expand to additional regions over time. If you need shipping outside the US, please contact contact@finroa.com before ordering.

4) Rates, taxes & duties

Shipping charges (if any) are shown at checkout or in your order form.
Prices do not include taxes, duties, or other governmental fees unless stated otherwise; you are responsible for applicable taxes/fees.

5) Order confirmation, tracking & partial shipments

You’ll receive an order confirmation email, followed by a shipment notification with tracking once your order leaves our facility.
We may split shipments if part of your order is ready earlier; you will not be charged extra shipping for partials initiated by us.

6) Address accuracy & changes

We ship to the address provided at checkout or in your dashboard. Please verify it carefully.
Address changes can be made only before fulfillment. Once an order is handed to the carrier, we cannot reroute it.
If an incorrect or undeliverable address causes a return to sender, we can reship once the correct address and any additional shipping fee (if applicable) are confirmed.

7) Delivery attempts & pick-up locations

If the carrier is unable to deliver, it may hold the parcel at the nearest pickup point or access location. Follow the carrier’s notice to retrieve it within their stated window.
Unclaimed parcels returned to us can be reshipped upon request; additional shipping fees may apply.

8) Title, risk of loss & insurance

Title and risk of loss pass to you when we deliver the order to the carrier, consistent with our Terms of Service.
We package Hardware securely. If damage occurs in transit, see §9—we will replace damaged/defective items under the conditions below.

9) Damaged, defective, missing, or lost items (replacement policy)

We stand behind the Hardware. If your order is damaged, defective, missing items, or lost in transit, we will replace the affected items at no cost, subject to these steps:

How to file a claim

Email contact@finroa.com within 14 days of (a) the carrier’s delivered scan (for damaged/short shipments) or (b) the estimated delivery date (for non-delivery/loss).
Include order number, a brief description, and photo evidence showing the shipping label, outer packaging, and the damaged/defective items (where applicable).
For non-delivery claims, confirm that you have checked with household/staff, front desk, neighbors, and the carrier’s local office.

Resolution

Damaged/defective: we will ship a free replacement for the quantity confirmed damaged/defective.
Missing items/packing error: we will ship the missing quantity.
Lost in transit: after verification with the carrier, we will ship a replacement order.

We may deny or limit replacement requests that lack timely notice, sufficient evidence, or show signs of misuse or fraud.

10) Returns & exchanges (non-defective items)

All Hardware sales are final. We do not accept returns or provide refunds for non-defective items.
This does not affect your right to replacement for damage/defect/loss under §9.

11) Packaging, hygiene & care

Keychains are service-grade and can be wiped with standard sanitizer.
Please avoid excessive bending, chemical exposure, or misuse that could impair NFC/QR performance; such damage is not covered.

12) Failed delivery due to customer issues

If a shipment is returned to us due to repeated failed delivery attempts, refusal, or expiration of the pickup-hold period, we can reship once we confirm a valid address. Additional shipping fees may apply.

13) Policy updates

We may update this Shipping Policy to reflect operational changes, carriers, or legal requirements. If changes are material, we will post the updated policy with a new effective date.

14) Contact

Questions or claims?
contact@finroa.com — we aim to respond within 1 business day.

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