Finroa

Returns & Refunds Policy

Effective date: January 14, 2025

1) Overview & scope

This policy covers software subscriptions (“Service”) and Finroa NFC keychains and related materials (“Hardware”) purchased by restaurants using our platform. It explains when you may cancel, receive a replacement, or request billing correction.

2) Software (SaaS) — cancellations & refunds

No refunds. All subscription charges are non-refundable and final, including partial periods, unused time, or downgrades.
Auto-renewal. Subscriptions renew monthly until you cancel in your account.
Cancellation effective date. When you cancel, access continues until the end of the current billing period; you won’t be charged again.
Promotions. If you enrolled at a promotional rate, your price will automatically revert to the then-current standard price after the promo period. Price changes are notified before your next billing cycle, as set out in the Terms of Service.

Need to cancel? Go to Billing in your Finroa dashboard or email contact@finroa.com (please include your account email and restaurant name).

3) Hardware (NFC keychains) — returns, replacements & refunds

All sales final (non-defective items). We do not accept returns or provide refunds for non-defective Hardware.
Damage/defect/loss (replacement-only). If your order is damaged, defective, missing items, or lost in transit, we will replace the affected items at no cost, provided you:
1. Email contact@finroa.com within 14 days of delivery (or of the estimated delivery date for non-delivery),
2. Include your order number, description of the issue, and photo evidence (label, outer packaging, damaged items), and
3. Confirm you checked with front desk/neighbors/staff and the carrier’s local office for mis-delivery.
  ➤ See our Shipping Policy for full details.
Misuse & wear. Damage due to misuse, excessive wear, or chemical exposure is not covered.

4) Billing corrections (duplicate or erroneous charges)

While refunds are not offered for valid subscription periods, we correct billing errors:

Duplicate charge or incorrect amount → we will credit or refund the erroneous portion after verification.
Email contact@finroa.com with your account email, invoice ID, and a brief description. We typically review within 5–7 business days.

5) Chargebacks

Please contact us first to resolve any billing or delivery issue. Initiating a chargeback without prior notice may delay resolution. We reserve the right to suspend accounts involved in unresolved chargebacks.

6) How to cancel, replace, or request correction

Cancel subscription: Dashboard → Billing → Cancel (effective end of current period).
Replacement request (hardware): Email contact@finroa.com within 14 days with photos (see §3).
Billing correction: Email contact@finroa.com with invoice details (see §4).

We aim to respond within 1 business day.

7) Legal & policy alignment

This policy forms part of and should be read with our Terms of Service and Shipping Policy. Title and risk of loss transfer upon carrier hand-off (see Terms). Nothing here limits any non-waivable consumer rights that may apply under mandatory law (Finroa sells B2B to restaurants).

8) Updates to this policy

We may update this policy to reflect operational or legal changes. If updates are material, we will post the revised policy with a new effective date.

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